Possible Cause
Resolution0 of 3 done
To successfully close the printer head
When closing the Printer Head:
Applying the pressure but still not hearing the click:
Possible Cause
Resolution0 of 5 done
Badge Stock
Make sure the printer is set to the correct Badge Stock Specifications:
To Calibrate Printer (Calibrating will reset previous settings)
Please check the ethernet or USB cable connections on both ends of the cable used.
Adjusting the Mark Sensor
Possible Cause
Resolution0 of 2 done
Check for loose cable connections in the back of the printer, to the adapter. Make sure the cable is plugged into the wall.
If everything is connected properly and problems persist change the power cable from another printer and put the bad one aside.
Possible Cause
Resolution0 of 2 done
Cutter jammed:
Turning the cutter on:
Possible Cause
Resolution0 of 3 done
When placing media, check the printer head and make sure it doesn't have any residue left over. Clean with an alcohol swab located in the printer box to prevent further printing issues.
To make text darker:
Lower printing speed by:
Every Zebra ZD printer has a web page you can open from any device on the same network. Find the printer's IP address, sign in, change the settings, then save the configuration so the changes survive a restart.
On the ZD621 home page, tap Printer Info.
Under Active IP you will find the IP address of the printer.
You need the printer's IP address before you can reach it in a browser.
On a ZD620 the IP address is shown on the home screen, always displayed.
If it reads 0.0.0.0, give it a few minutes, or follow the cable back to the router to make sure everything is properly set up.
On a model with no screen, load paper and let the printer boot.
Press and hold the Feed and X buttons together for three seconds to print the status page.
Under Network configuration, find the wired section. The IP address sits next to IP ADDRESS.
On the iPad home screen, open a new tab in Safari or Chrome.
Enter the IP address of the printer in the top search bar and press Enter.
The Printer Home Page loads and shows the printer model and its status.
Click View and Modify Printer Settings.
You will be asked for this again during the session, so keep the details to hand.
Type admin in the Enter Username field and 1234 in the Enter Password field, then click Submit Changes.
On the following page click Access Granted. This IP Address now has admin access to the restricted printer pages. Please Click here to proceed.
Click Media Setup.
Select NON-CONTINUOUS in the Media Type field, MARK in the Sensor Type field, and REFLECTIVE in the Sensor Method field.
Click Submit Changes. The settings have not reached the printer yet, so save them next.
Click View and Modify Printer Settings.
Repeat this save after every change, or the setting is lost when the printer restarts.
Click Save Current Configuration. The settings have now been sent to the printer.
The page confirms Current configuration saved with a green checkmark.
Click View and Modify Printer Settings again to carry on setting up.
Click General Setup.
Select TEAR OFF in the Print Mode field to turn the cutter off, or CUTTER to turn it on.
Click Submit Changes.
To adjust the tear-off position on a ZD620 with no screen, click General Setup.
Click Tear Off Adjustment. A negative value moves the cut position up and a positive value moves it down. Change it in increments of 10.
Click Submit Changes.
Click Calibration.
Select NO MOTION in the Media Power Up field and FEED in the Head Close field.
Click Submit Changes.
Click View and Modify Printer Settings, then Save Current Configuration.
The page confirms Current configuration saved. The settings are now on the printer.
If the printer page will not load, confirm the iPad is on the same network as the printer and that the IP address is current. Alternatively, contact Choose 2 Rent Support and we'll sort it out with you.
Download these straight from Zebra.
