Make sure the badge paper is properly inserted with the timing mark facing down and inwards towards the printer sensors.
Close the lid and press the Pause button once to unpause.
Clearing Media Sensors:
Open the lid.
Wipe down any particles stuck to the top or bottom sensors that are preventing the printer from reading the badge stock.
Make sure the media sensor is aligned with your media's marks or notches, usually the middle.
Calibrating the printer:
Press and hold the Pause and Cancel buttons simultaneously for 2 seconds. The printer will begin calibration.
When finished, open the printer head and reload the media used for calibration.
If using pre-printed badge paper that contains a dark segment on top, cover the top sensor on the printer with dark tape to avoid interference.
Jamming Labels
Badge stock residue is stuck inside the roller.
Remove sticky residue from roller:
Open the printer head.
Back out any badge stock over the black roller at the front of the printer.
At both sides of the roller are 2 black plastic latches sticking out. Place your thumb on the inside of each latch, slightly push outwards and pull the latches out.
Use an Alcohol Swab to wipe the circumference of the roller.
Place the roller back and push the latches inwards until they click.
Open the printer and check if the badge stock is correctly placed in the roller.
Connectivity Issues
Printer is not receiving print commands from the PC or Tablet.
Verify the Ethernet cable is properly latched to the printer. If it wiggles or comes off easily, try another cable.
Verify the PC or Tablet is on the same network as the printer.
Unit not powering On
Power connection.
Power supply.
Check for loose cable connection, from the adapter or the wall plug.
Check the power box to see if the green LED light is on.
If everything is connected properly and the problem persists, change the power cable from another printer and put the bad one aside and label it.
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