Evolis Primacy Card Printer

Set Up Guide

How to Load Ribbon

  1. Open the cover
  2. Insert the ribbon as shown
  3. Close the cover and press until a click is heard

How to Load Cards

  1. Open the card feeder
  2. Insert the cards (100 cards max)
  3. Close the feeder

Removing Printed Cards

Once the print cycle is complete, cards are delivered into the output hopper below the card feeder.

How to Adjust Card Thickness

  1. Open the card feeder
  2. Adjust the thickness of the cards used by moving the gauge from right to left to the desired thickness (standard default 0.76mm)
  3. Close the feeder

Managing Reject Box / Rear Hopper

  1. Connect Reject Box to the rear printer
  2. The Reject Box can hold up to 50 cards and should be emptied regularly

How to Start Clean Cycle

Cleaning Video:

Watch here

Part 1 – Cleaning Card

  1. Open printer cover
  2. Remove the ribbon as shown
  3. Close the cover and check it has clicked shut
  4. Open the card feeder on the printer
  5. Using the lever, set the card thickness to the MAX position
  6. Remove any cards present in the feeder
  7. Double-click the cleaning button on the control panel before inserting the cleaning card
  8. Remove the film from the adhesive card and insert the cleaning card into the feeder as shown (adhesive side up)
  9. The used cleaning card is ejected automatically into the output hopper

Part 2 – Cleaning Swab

  1. Take the cleaning swab and press the middle of the tube until the end of the cotton is filled with alcohol
  2. Unplug the power supply cable and open the cover then locate the print head
  3. Gently rub the cotton swab from left to right along the print head for a few seconds
  4. Close the cover and reconnect the printer

Download this Guide

Evolis-Primacy-Setup-Guide

Troubleshooting

Issue Possible Causes & Solutions
Small Blemishes on Card
  • The card surface may be dirty
  • Check that your cards are perfectly clean
  • Use new cards
  • Cleaning roller or print head may be clogged
  • Run Cleaning Cycle
Horizontal White Lines
  • The ribbon is not correctly fitted
  • Check that there are no wrinkles on the ribbon surface
  • Print head dirty or damaged
  • Run Cleaning Cycle
Blurred Image
  • The ribbon is not correctly fitted
  • Check that the ribbon is correctly positioned in the printer
  • Poor ribbon synchronization – Open and close the printer cover to synchronize the ribbon
  • Dirty printer or cleaning roller – Clean the printer
  • Use of incompatible cards – Check that the cards used match the specifications
  • Run Cleaning Cycle

Manufacturer Documentation

Design Templates

Evolis-Primacy-Quick-Start-Guide

Evolis-Primacy-Setup-Guide

Hardware and Software

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