Set the printer to the correct Badge Stock Specifications:
Press Home.
Select Settings with the D-Pad.
Toggle twice to the right to Media Type.
Select the Correct Media Setting: Auto Detect, Mark, Gap/Notch.
To Calibrate Printer (resets previous settings):
Turn Off Cutter: Home > Settings > Cutter > Off.
Select Home Icon, navigate to Settings icon, 6 clicks right.
Scroll to display "No Cutter".
Select Tools icon, navigate 4 clicks right to "Media Ribbon Calibration".
Start calibration by pressing Start. Follow prompts to feed badges and complete calibration.
Turn Cutter back On: Home > Settings > Cutter > Cut.
Verify connectivity:
Ensure Ethernet cable is tightly inserted on both ends.
Ensure computer/tablet is on the same network as the printer.
Adjust the Mark Sensor:
Open printer head.
Pull back badge stock until yellow slider is visible.
Move slider below black mark on the badge.
Unit Not Powering On
No Power connection.
Try a different power cable.
Check for loose cable connections in the back of the printer and adapter. Make sure the cable is plugged into the wall. Watch Video - Series Desktop Printer Highlight
If problems persist, change the power cable from another printer.
Cutter Not Working
Cutter Jammed.
Turn Cutter On.
Cutter jammed:
Open the Printer by sliding yellow tabs on either side.
Feed badge paper and close the printer.
Hold Pause (II) button briefly to feed paper through until even cut achieved.
Turning Cutter On:
Select HOME icon from menu.
Navigate and select SETTINGS.
Use directional pad 6 times to Cutter Mode, select option.
Press HOME to return to main menu.
Faded Text On The Badge Stock
Badge stock residue under printhead.
Darkness is at a low level.
Speed is too high.
Clean printer head with alcohol swab before printing.
To increase Darkness:
Select Home > Settings.
Navigate to Darkness option and increase using directional pad.
To lower printing speed:
Select Home > Settings.
Navigate to Print Speed and decrease slightly. Test print and repeat if needed.
Call Us: +1 (800) 622-6484 
Contact Us